FAQ
How can I keep my service active and receive my allotted data every month?
To keep your Connect Me Mobile ACP service active and continue to receive your monthly high speed internet, it is important to use at least one time a month. This can be done by simply visiting a website or checking your email, or purchasing additional minutes or data. However, if your service goes unused for 30 days, there is a 15-day grace period in which you can still use it. If it remains unused beyond this period, your ACP benefits will be discontinued and your service will be deactivated.
How do I purchase additional data if needed?
It’s simple, visit our Top-up page to purchase more data online, or call customer service at 877-324-3424. Otherwise you may wait for the month to cycle and your data will renew for the next 30 day period.
You can also add data if you’re loged into your account by selecting “Data Top Up” on the far right. Then “Add to Cart” and you’ll be led to a page where you can add your payment info.
How long does it take to get approved for ACP?
Usually it takes 15-20 minutes to get approval, but sometimes it can take longer, up to 3-4 days, because they need to double-check your documents. You can check the status of your approval by logging in to your account on our website or using our app. After you are approved, you will get an email with your tracking number.
Do I Qualify for the Affordable Connectivity Program?
You will qualify if someone in the house:
- Makes 200% or less of the federal poverty level;
- Gets help from programs like SNAP, Medicaid, or Lifeline;
- Gets free or reduced-price lunch or breakfast at school;
- Got a Federal Pell Grant this school year;
- Qualifies for a low-income program offered by a participating provider.
Is there a contract or monthly bill?
No, there is NO contract, NO monthly bill sent to you. Cancel at any time.
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