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Connect Me Mobile - Terms & Conditions

Affordable Connectivity Program

Effective: February 20th, 2023

Please read these Connect Me Mobile (“Connect Me Mobile”) Affordable Connectivity Program Terms & Conditions. 

This Agreement is legally binding between you and Connect Me Mobile and becomes effective when you enroll in Connect Me Mobile’s ACP service, use the Connect Me Mobile ACP service, or make a change to your account. These terms and conditions contain important information about your legal rights and require that certain disputes be resolved through Arbitration instead of a court trial. Connect Me Mobile reserves the right to change or modify this Agreement at any time and at its sole discretion. Any changes or modifications to this Agreement will be binding upon you, once posted on the Connect Me Mobile website at www.ConnectMeMobile.com. You should check the Connect Me Mobile website regularly for updates to this Agreement.

This Agreement sets forth the terms and conditions under which Connect Me Mobile, or any affiliated Company of Connect Me Mobile will provide you with services including, but not limited to, personal communication services including voice, SMS and/or data depending upon your applicable plan. By activating and/or using service with Connect Me Mobile, you, the participant, acknowledge and agree to the following terms and conditions:

WHEN YOU START SERVICE OR USE THE SERVICE AS DETERMINED AT THE DISCRETION OF Connect Me Mobile, YOU INDICATE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS UNDERLYING CONDITIONS OF SERVICE. IN ADDITION, EACH TIME YOU PAY FOR SERVICE, YOU ARE RE-CONFIRMING YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT ACCEPT THIS AGREEMENT, DO NOT START SERVICE OR USE THE SERVICE AND RETURN YOUR WIRELESS DEVICE IF ONE WAS PROVIDED TO YOU OR IF YOU PURCHASED ONE AT A DISCOUNTED PRICE, UNUSED AND WITH THE ORIGINAL RECEIPT (IF PROVIDED) AND ALL PACKAGING AND ACCESSORIES, TO Connect Me Mobile WITHIN THE RETURN PERIOD. If you are under the age of 13, your parent or legal guardian must provide written consent to Connect Me Mobile before you provide personal information to Connect Me Mobile.

The Service Agreement:

The service agreement consists of this Agreement and the www.ConnectMeMobile.com website, or, any other documents referenced herein or therein.

Nature of Service:

The ACP is a Federal Communications Commission (“FCC”) benefit program designed to help make broadband more affordable for eligible low-income households. The ACP will provide a discount of up to $30 per month towards broadband service or up to $75 per month for households on Tribal lands, as defined by FCC rules. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The ACP is limited to one monthly service discount and one device discount per household. ACP benefits may be obtained from any participating provider and the monthly service benefit may be transferred to another provider subject to certain regulatory restrictions. The ACP benefit is subject to consumer eligibility, provider participation, product availability, and approval by the FCC and its ACP administrator, the Universal Service Administrative Company (“USAC”). This ACP discount benefit is provided each month the customer maintains ACP services and eligibility.

By applying or subscribing to Connect Me Mobile services supported by the ACP, you authorize Connect Me Mobile and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and (if applicable) terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. The information collected may be shared with USAC to ensure proper administration of the ACP service and/or connected device benefits. Failure to provide this FCC mandated consent will result in your being denied the ACP service and/or the connected device benefits. You also authorize Connect Me Mobile and its contracted partners to contact you to validate your eligibility for or desire to participate in Connect Me Mobile’s ACP offers. For more information see our General Terms and Conditions and our Privacy Policy at www.ConnectMeMobile.com.

Eligibility:

To qualify for enrollment in the ACP, a person applying for ACP service, or “applicant,” must meet specific eligibility requirements and have a service address in a location where Connect Me Mobile is authorized to offer ACP service as an approved Broadband Service Provider.

A household is eligible if one member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the Federal Poverty Guidelines for a household of that size;
  • Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, or Special Supplemental Nutritional Program for Woman, Infants and Children (WIC) Program;
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program;
  • Received a Federal Pell Grant during the current award year; or
  • Meets the eligibility criteria for a participating providers’ qualifying low-income.

Households on Tribal lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below:

  • Receives Bureau of Indian Affairs General Assistance;
  • Participates in Head Start (only households meeting the income qualifying standard);
  • Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or
  • Participates in the Food Distribution Program on Indian Reservations.

Your eligibility to participate in the ACP will be determined by the National Verifier, which is administered by USAC.

Application Process:

Connect Me Mobile subscribers who participate in the Lifeline program may OPT-IN to the ACP which is a separate program. New applicants must complete an ACP application and certification form and may need to provide supporting documentation verifying they meet the eligibility requirements to participate in the ACP.

New ACP customers who are enrolled in Connect Me Mobile ACP services will receive one (1) SIM Card enabling the user to access the Connect Me Mobile network with a compatible mobile device. ACP Participants may also qualify for a one-time discount of up to $100 on a connected device. If the participant has not yet received their one-time discount, they may receive one (1) broadband enabled Tablet provided by Connect Me Mobile in accordance with its Device Policy and the ACP guidelines.

One ACP Discount Per Economic Unit Rule:

ACP support is limited to one economic unit per household and consists of broadband service. An economic unit is defined, for purposes of the ACP, as any individual or group of individuals who live together at the same address and share income and expenses. An economic unit is not permitted to receive ACP benefits from multiple providers. Violation of the one benefit per economic unit rule constitutes a violation of the federal rules and will result in de-enrollment from the ACP and potentially prosecution by the United States government.

You consent to have your personal identification information, including name, telephone number and address shared with USAC and/or its agents to confirm that neither you nor your household receive more than one ACP benefit.

ACP Benefit Transfer Consent.

If you or any member of your family unit receives ACP Assistance from any other telephone company or broadband internet provider, you consent to have your benefit transferred to Connect Me Mobile when you apply for and enroll in ACP services with Connect Me Mobile. The effect of an ACP benefit transfer is that your ACP benefit will be applied to Connect Me Mobile’s ACP service and will no longer be applied to service retained from your former ACP service provider. You may be subject to your former ACP provider’s undiscounted rates as a result of the transfer if you elect to maintain service from that provider. ACP rules limit you to one ACP benefit transfer transaction per service month, with limited exceptions for situations where a subscriber seeks to reverse an unauthorized benefit transfer or is unable to receive service from a specific provider.

ACP and Lifeline:

Customers may have one ACP and one Lifeline benefit per household. These discount benefits may be combined and applied to the same service or they may be applied to two separate services. The ACP benefit is separate from the Lifeline benefit. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider.

ACP Benefit Availability:

The ACP benefit is subject to funding availability from the FCC. Should the FCC announce that funding is no longer available, Connect Me Mobile will attempt to provide you with a 30-day notice that it will discontinue its ACP-supported service. At the conclusion of the ACP, customers may choose to pay the applicable undiscounted rate plus applicable fees and taxes for one of our service plans available at that time or in the case of Lifeline customers, choose to keep their Lifeline benefit with Connect Me Mobile and revert back to their Lifeline plan prior to enrolling in the ACP at the applicable rate. Connect Me Mobile will not opt the customer into AutoPay without the customer’s permission, and the customer must have a credit card on file to enter the AutoPay program.

Consent to Disclosure of Information: By completing the Connect Me Mobile ACP application, you consent to the release of your information (including financial information) to our designated agent for the administration of your service with Connect Me Mobile. This consent survives the termination of this Agreement. You further authorize Connect Me Mobile to discuss with or access information from state or federal agency representatives concerning your eligibility for and participation in the ACP. Connect Me Mobile reserves the right to review your eligibility status at any time and require you to provide Connect Me Mobile with written documentation of either your household’s income or your participation in a qualifying federal program or state program.

National Verifier and National Lifeline Accountability Database (NLAD):

Applicants who apply for ACP benefits will be submitted to the NLAD database to complete enrollment. Applicant’s name, address, date of birth, and social security number will be submitted to the National Verifier and NLAD during the application process. Applicant’s address and identity will be verified. Applicants will be screened to determine if they are already receiving an ACP benefit through another provider.

Activation of Service:

Upon enrollment in the Connect Me Mobile’s ACP services, if you are a new applicant, you may receive a Connect Me Mobile Tablet, delivered to your home address noted in the application, or if you applied in person, the Tablet will be given to you at some point during or after the enrollment and approval process (timing of Tablet distribution in relation to the approval process varies by state). For a Tablet: Turn on the Tablet and begin to use the data. Please note to not be on Wi-Fi when you activate your services. Turning on your tablet and using data will activate the device. 

For a sim car:, insert the provided SIM card into your compatible device and power on the device. Placing an outbound call, sending a text, using data, or confirming that you want to activate your service will activate the Connect Me Mobile ACP service. 

You must accept the Connect Me Mobile telephone number if one is assigned to your Connect Me Mobile account at the time of activation and you will acquire no proprietary interest in any number assigned to you. The number assigned to your Connect Me Mobile account at the time of activation will not be changed for any reason unless required by a carrier. You may not select a number to be assigned to your Connect Me Mobile service unless otherwise specified in the Connect Me Mobile General Terms & Conditions. You may choose to port your telephone number (if applicable) to Connect Me Mobile once your ACP application has been approved.

Account Activity Requirement:

You must make or answer a voice call, send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from Connect Me Mobile at least once during any 30-day period to continue receiving your benefit.

Maintaining Eligibility and Service:

You will receive ACP service from Connect Me Mobile if you continually meet the ACP eligibility requirements and the program remains active. If Connect Me Mobile believes you are not eligible for ACP service, we will notify you that your ACP service will be canceled. You will have 30 days to respond to the termination notice. If you do not demonstrate continued eligibility, service will be canceled, you will lose any remaining services and will no longer receive service. If you no longer qualify for the ACP discount, you must notify Connect Me Mobile within thirty (30) days of this fact to be removed from the program.

ACP Is Non-Transferrable:

Eligibility for the ACP benefit is personal to you and your household. You may not transfer, to any third party, any of your rights or benefits received under the Connect Me Mobile ACP service, including but not limited to, any voice minutes or broadband data received under Connect Me Mobile service funded by the ACP.

Monthly Service Period:

The period in which usage of your service is authorized lasting for a period of up to thirty (30) days beginning on (i) the date your Connect Me Mobile account becomes active; (ii) the date you placed or received the initial service transaction on your Connect Me Mobile account; (iii) the receipt of the allotment of Connect Me Mobile rate plan airtime; (iv) the purchase or addition of Connect Me Mobile airtime, or (v) the date you were determined to be eligible for the Connect Me Mobile plan, whichever can be conclusively determined by Connect Me Mobile at its sole discretion, and concluding thirty (30) days later. Connect Me Mobile airtime will be added to your account on the first day of each Service Period, also known as your Anniversary Date, in accordance with your rate plan as long as the subscriber maintains eligibility for ACP service.

Monthly Service End Date:

The last day of your Connect Me Mobile Monthly Service Period, occurs up to thirty (30) days from your Anniversary Date. Service End Date can be calculated from (i) the date your Connect Me Mobile account became active; (ii) the date you placed or received the initial airtime transaction on your Connect Me Mobile account; (iii) the receipt of the monthly allotment of Connect Me Mobile airtime; (iv) the purchase or addition of a Connect Me Mobile airtime card, or (v) the date you were determined to be eligible for a Connect Me Mobile ACP service plan, (vi) the date your ACP benefit was removed by you or that de-enrollment based on ACP rules occurred, whichever can be conclusively determined by Connect Me Mobile at its sole discretion.

Rates, Usage, and Included Allotments:

While you are enrolled in Connect Me Mobile’s ACP supported services, you will receive an allotment of talk minutes, text messages, and data provided by Connect Me Mobile each month as long as you remain eligible for the ACP. Use of allotments can include, but is not limited to, per minute voice cellular call, outgoing text message, and/or the use of any data.

Monthly talk, text, and data allotments provided by Connect Me Mobile may vary from state-to- state as described on www.ConnectMeMobile.com or in Connect Me Mobile tariff filings on file with your state Public Service Commission or Public Utility Commission. Please call Connect Me Mobile at 1-877-324-3424 from your Connect Me Mobile service or visit our website at www.ConnectMeMobile.com for more information.

Service Plan Options:

The ACP discount may be applied to any available Connect Me Mobile service plan. Each plan offers different benefits, features, carryover options and pricing. Service plans, including those that can be obtained with no co-pay after application of the ACP benefit, are posted on Connect Me Mobile’s website at ConnectMeMobile. Not all plans are available in all states.

Termination Rights Reserved by Connect Me Mobile:

Connect Me Mobile reserves the right to cancel the enrollment of any customer and/or permanently deactivate any customer’s Connect Me Mobile service for fraud, misrepresentation, or other misconduct as determined solely by Connect Me Mobile. While utilizing Connect Me Mobile’s ACP services, a customer shall not be permitted to sell, rent, give away or in any way allow another person to use their Connect Me Mobile ACP services. If you have any questions, concerns, comments, or complaints regarding the Connect Me Mobile ACP services, offerings, or products, please call Connect Me Mobile Customer Care at 1-877-324-3424. You may also contact your State’s Public Service Commission/Public Utility Commission.

Cancellation:

You are free to cancel your Connect Me Mobile ACP services at any time. After your first use, however, you will receive no refunds on any equipment, including purchased devices or any unused funds in your account. Monthly Service Fees are non-refundable. You may cancel your account or change your rate plan by calling Connect Me Mobile Customer Care at 1-877-324-3424. You will lose access to your phone number immediately after your account has been de-enrolled from the ACP and your Connect Me Mobile account deactivated.

Questions or Complaints:

For more information about the ACP or for other questions or complaints, you can call us at 1-877-324-3424. Unresolved questions or complaints may be directed to the FCC’s Consumer Complaint Center or your local Public Utilities Commission or customers in the states listed below may direct unresolved questions or complaints to the following organizations:

Colorado: External Affairs Section, Consumer Affairs: Colorado Public Utilities Commission: 1560 Broadway, Suite 250, Colorado 80202: Phone 303-894¬2070 or 800- 456-0858 Fax 303-894-2532 or E-mail: [email protected]

Georgia: Georgia Public Service Commission’s Consumer Affairs Unit: 404-656-4501 or 1-800-292-5813. 

Kansas: Kansas Corporation Commission: Office of Public Affairs and Consumer Protection: KCC- Consumer Protection: 1500 SW Arrowhead Road, Topeka, KS 66604 or toll-free 800-662-0027 or in Topeka 785-271- 3140. Hearing or speech impaired TDD Kansas Relay Center 800-766- 3777. 

Massachusetts: Massachusetts Consumer Division: Department of Telecommunications and Cable Consumer Division: 1000 Washington Street, Suite 820, Boston, MA 02118-6500: 617-988-8288 (Fax) Or by calling: 617-305-3531 1-800-392-6066 (Toll free) [email protected]

Pennsylvania: Pennsylvania Utility Commission Bureau of Consumer Services – 800-692-7380 or for FDD PA Relay Center 800-682-8706 (voice) or 800-682-8786 (TTY). 

Puerto Rico: Unresolved questions or complaints and to seek revision of any adverse decision contact: Telecommunications Bureau of the Puerto Rico Public Service Regulatory Board, 500 Ave. Roberto H. Todd (Parada 18-Santurce), San Juan, Puerto Rico 00907-3941

Acceptable Use Policy

1. Permissible and Prohibited Uses.  Your data plan (“Data Plan”) is intended for Web browsing, messaging, and similar activities on your device and not on any other equipment. Unless explicitly permitted by your Data Plan, other uses, including for example, tethering your device to a personal computer or other hardware, are not permitted.  Examples of prohibited uses include but are not limited to: (a) server devices or host computer applications, including continuous Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file-sharing applications that are broadcast to multiple servers or recipients, “bots” or similar routines that could disrupt net user groups or email use by others or other applications that denigrate network capacity or functionality; (b) as a substitute or backup for private lines or dedicated data connections; (c) any activity that adversely affects the ability of other users or systems to use either Underlying Carrier’s services or the network-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks; (d) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Underlying Carrier’s or another entity’s network or systems; or (e) running software or other devices that maintain continuously active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions. For example, you cannot use a Data Plan for Web broadcasting, or for the operation of servers, telemetry devices or supervisory control and data acquisition devices; or (f) results in unusually or unreasonably high usage in any period consistent with abuse and/or fraud.

2. Protective Measures.  To provide a good experience for the majority of our customers and minimize capacity issues and degradation in network performance, we may take measures including temporarily reducing data throughput for a subset of customers who use a disproportionate amount of bandwidth; if your total usage exceeds 10 GB (amount is subject to change) during a billing cycle, we may reduce your data speed for the remainder of that billing cycle. We may also suspend, terminate, or restrict your data session, plan, or service if you use your Data Plan in a manner that interferes with other customers’ service, our ability to allocate network capacity among customers, or that otherwise may degrade service quality for other customers.

3. Downloadable Content and Applications.  You can purchase content and applications (e.g., downloadable or networked applications, wallpapers, ringtones, games, and productivity tools) (“Content & Apps”) for and with your compatible dev Underlying Carrier does not sell some Content & Apps that you can purchase with your device; for these Content & Apps, you can identify the third party seller at the point of purchase. For these third party purchases, although the charges will appear on your Underlying Carrier bill, Underlying Carrier is not responsible for the Content & Apps, including download, installation, use, transmission failure, interruption, or delay, or any content or website you may be able to access through any application. Any support questions related to these Content & Apps should be directed to the third-party seller identified at the point of purchase. When you use, download or install Content & Apps sold by a third-party seller, you may be subject to license terms between you and the third party seller and application developer or content owner. When you use, download, or install Content & Apps that you purchase from Underlying Carrier, the Content & Apps are licensed to you by Underlying Carrier and may be subject to additional license terms between you and the creator or owner of the Content & Apps. Whether purchased from Underlying Carrier or a third-party seller, any Content & Apps you purchase are licensed for personal, lawful, non-commercial use on your device only. You may not transfer, copy, or reverse engineer any of the Content & Apps, or alter, disable or circumvent any digital rights management security features embedded in the Content & Apps.

4.  Misuse of Service or Device.  You agree not to misuse the service or any device, including: (a) reselling or rebilling our service (except as expressly authorized by Underlying Carrier); (b) using the service or device to engage in unlawful activity, or engaging in conduct that adversely affects our customers, employees, business, or any other person(s), or that interferes with our operations, network, reputation, or ability to provide quality service; (c) tampering with or modifying your device; (d) “spamming” or engaging in other abusive or unsolicited communications; (e) reselling Underlying Carrier devices for profit, or tampering with, reprogramming or altering a Device for the purpose of reselling the device; or (f) assisting or facilitating anyone else in any of the above activities.  You agree that you won’t install, deploy, or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate a transmitted Radio Frequency (“RF”) signal.

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